At MLAlgo, we are dedicated to providing a straightforward and efficient refund process. Please read below for detailed information on our refund policy:
Refund Processing Time
We endeavor to process all refunds promptly, typically within 24 hours of a recharge failure. However, please note that it may take your bank up to 5-7 working days to reflect the refunded amount in your account.
Who is Eligible for a Refund?
Refunds are initiated under the following conditions:
- Successful Payment but did not receive recharge: If your payment was successfully processed but you did not receive the recharge.
- Recharge Failure: If the recharge failed due to reasons beyond your control.
Please note that we do not accept responsibility for failures arising from user errors such as selecting the wrong operator or entering an incorrect mobile number. In such cases, refunds will not be issued.
Mode of Refund
Refunds are typically credited back to the original source of payment. Should a refund fail to process to your original account, you may request an alternative account for the refund transfer.
Cancellation Policy
Once an order is successfully placed, it cannot be cancelled under any circumstances. Orders in pending status will be either fulfilled or cancelled automatically within T+1 business days. In the event of an order cancellation or failure, the refund will be returned to your original payment source.
How to Request a Refund
While most refunds are processed automatically, you may contact us directly if:
- You have not received your refund within the specified time frame.
- You have specific inquiries regarding the refund process.
You can reach us via our Contact Us form or by
emailing
info@mlalgo.in
for prompt assistance.
This detailed refund policy aims to provide
clarity and transparency regarding our
procedures at MLAlgo. For further assistance or
queries, our support team is available to assist
you promptly.